Security & Data Protection
This page provides a general overview of how TailScript approaches security, data protection, and responsible use.
Overview
TailScript is designed to help veterinary professionals generate client-friendly documentation more efficiently. We take security and responsible data handling seriously and aim to use practical, industry-standard safeguards appropriate for an early-stage software product.
This page provides a general overview of how we approach security and data protection. It is intended for informational purposes and may be updated as TailScript evolves.
Data Protection
- Data is transmitted over encrypted connections using HTTPS.
- We work to limit access to user data to authorized systems and authorized administrators only when needed for support, maintenance, security, or legal compliance.
- We do not sell user data.
- We aim to collect only the information reasonably needed to operate, support, and improve TailScript.
Authentication and Access Controls
- TailScript uses account-based authentication to help restrict access to user data.
- Multi-factor authentication may be supported or required for certain accounts or administrative access.
- Administrative access is intended to be limited to authorized personnel with a legitimate business need.
Infrastructure and Service Providers
TailScript uses third-party infrastructure and service providers to help operate the platform. These may include providers for hosting, authentication, database services, payments, analytics, communications, and AI functionality.
Examples may include services such as Cloudflare, Supabase, Stripe, and OpenAI. These providers maintain their own security and compliance programs, and TailScript relies in part on those platforms as part of its overall security posture.
AI Safety and Human Review
- TailScript is a documentation-assistance tool only.
- TailScript does not provide medical advice and does not replace veterinary judgment.
- AI-generated outputs should always be reviewed by a licensed veterinarian or appropriate professional before being used, shared, or relied upon.
- We may use prompt controls, product design choices, and other safeguards intended to reduce unsupported or misleading output, but no AI system is error-free.
Data Ownership, Retention, and Deletion
- Users retain ownership of the content they submit to TailScript, subject to the rights needed for us to operate the service.
- We aim to provide reasonable methods for users to request deletion of their account data or exported copies of their information where applicable.
- Data retention practices may vary depending on operational, security, legal, and support requirements.
For more detail on how information is collected and used, please refer to the TailScript Privacy Policy and Terms of Service.
TailScript is not intended to store or process protected health information as defined under HIPAA, and this overview should be read together with the TailScript Privacy Policy and Terms of Service for additional service limitations and disclosures.
Monitoring and Security Measures
TailScript may use technical and organizational safeguards such as:
- encrypted transmission
- authentication controls
- API rate limiting and abuse prevention measures
- logging and monitoring for reliability and security purposes
- restricted administrative access
- vendor-managed infrastructure protections
Security measures may change over time as the product develops.
Incident Response
If TailScript becomes aware of a security incident affecting user data, we will investigate the issue, take reasonable steps to contain and remediate it, and provide notice when appropriate under applicable law and the circumstances of the event.
Responsible Use
Users are responsible for reviewing all generated content before use. TailScript should not be used as a substitute for clinical judgment, diagnosis, treatment decisions, or emergency decision-making.
Contact
Questions about security or data protection may be sent to: help@pageanimalhealth.com