Page Animal Health LLC ("Page Animal Health", "we", "our", or "us") respects your privacy. This Privacy Policy is an operational draft and has not been reviewed by an attorney.
Information We Collect
We may collect information that you voluntarily submit or provide during communications or services, including:
- Name, email address, mailing address if provided, telephone number, and preferred contact method.
- Client and patient information, including pet names, species, breed, age, medical history, records, and care concerns.
- Relief coverage information, including requested dates, hospital and practice details, shift notes, estimates, invoices, and payment status.
- Advisory and software engagement information, including practice workflow descriptions, reporting requirements, and business or operational data a practice chooses to share with us in the course of an engagement.
- Telephone, voicemail, SMS, email, and website communications, including message content and related metadata.
- Website technical information, such as browser type, device information, IP address, pages visited, referring pages, and basic usage logs.
How We Use Information
We may use information to:
- Respond to questions and communicate with clients, prospective clients, hospitals, practices, and vendors.
- Provide, coordinate, document, bill for, and follow up on relief veterinary coverage.
- Scope, deliver, support, and bill for advisory and software work.
- Maintain client and patient records.
- Send service-related communications by phone, voicemail, SMS, email, or other appropriate channels.
- Operate, protect, troubleshoot, and improve the website and business operations.
- Comply with legal, regulatory, licensing, professional, insurance, tax, and accounting obligations.
Practice Data in Advisory and Software Work
Advisory and software engagements may involve access to a practice's own systems and data, including practice management records, scheduling data, and reporting exports. Practice data is used only to perform the agreed work for that practice. It is not sold, and it is not used to provide services to another practice. Access, handling, retention, and return or deletion of practice data may be addressed further in the written agreement for a specific engagement, and those engagement terms control where they are more specific than this policy.
SMS Privacy
If you voluntarily consent to SMS communications, we may use your mobile number to send service-related text messages, including appointment scheduling and reminders, mobile arrival updates, prescription and pharmacy notifications, follow-up care, responses to client questions, and other veterinary-service communications.
Mobile numbers and SMS consent are not sold, rented, or shared for third-party marketing. Messaging vendors may process information only to provide messaging services and comply with law. SMS consent is optional and is not a condition of purchasing veterinary services.
All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
Vendors and Service Providers
We may use vendors and service providers to support website hosting, communications, SMS messaging, payment processing, scheduling, email, records, accounting, security, and other business operations. These providers may process information as needed to provide services to us and are expected to use information only for those purposes or as required by law.
Payment Processing
Payments may be processed through third-party payment processors. We do not store full payment card numbers on our website. Payment processors may collect billing details, payment method information, transaction records, and related metadata under their own terms and privacy policies.
Record Retention
We retain information for as long as reasonably needed for veterinary records, business operations, legal obligations, tax and accounting requirements, insurance purposes, dispute resolution, and legitimate professional needs. Retention periods may vary depending on the type of information and applicable requirements.
Security Safeguards
We use reasonable administrative, technical, and organizational safeguards intended to protect information. No website, communication method, storage system, or electronic transmission can be guaranteed to be perfectly secure.
Legal Obligations and Business Operations
We may disclose information when required or permitted by law, regulation, court order, professional obligation, licensing requirement, insurance need, business transition, or to protect rights, safety, property, services, or operations.
Your Choices
You may contact us to request access, correction, or deletion of information, subject to veterinary recordkeeping, legal, professional, operational, and security requirements. You may opt out of SMS messaging by replying STOP. You may request assistance by replying HELP or contacting us directly.
Children's Privacy
The website and services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.
Policy Changes
We may update this Privacy Policy from time to time. The effective date above will be updated when the policy changes.
Contact
Page Animal Health LLC
Email: adam@pageanimalhealth.com
Phone: 888-621-PAGE (888-621-7243)